Updated: Oct 15
At Sourcely, we're committed to providing you with an exceptional user experience. We understand that questions may arise, and that's why we're here – to offer you the assistance you need. In this article, we'll provide you with all the contact details you require to reach out to Sourcely's dedicated support team and customer service.
Connecting with Sourcely's Support Team
When you have inquiries, concerns, or need guidance while using Sourcely's platform, our support team is here to help. We're dedicated to ensuring your experience is smooth, and we're just a message away.
Email Support: Drop us an email at email@example.com. Our support team will promptly respond to your queries and provide the assistance you need.
In-App Chat: Within the Sourcely platform, you can access our in-app chat feature. Simply navigate to the "Support" section and initiate a chat with our team. This real-time communication ensures quick responses to your questions.
Contact Form: Visit our website's "Contact Us" page and fill out the contact form. Provide your details and a brief description of your query, and our team will get back to you.
Customer Service for Account and Billing Inquiries
We understand that account and billing matters require a specific approach. If you have questions related to your account, subscription, or billing details, our customer service team is here to assist you.
Email: For account and billing inquiries, you can reach our customer service team at firstname.lastname@example.org. Whether you need clarification on your subscription plan or assistance with payment matters, our team is ready to help.
Contact Form: On our website's "Contact Us" page, select the option that pertains to account or billing inquiries. Provide relevant details, and our customer service team will address your query promptly.
Tips for Effective Communication:
Provide Details: When contacting us, provide as much detail as possible about your query. This helps us understand your needs better and provide more accurate assistance.
Be Clear: Clearly explain the issue or question you have. Being concise and clear ensures a quicker response and resolution.
Screenshots (if applicable): If you're encountering an issue within the platform, attaching screenshots can help our team visualize the problem and offer a more precise solution.
Your Feedback Matters
We value your experience and feedback. Whether you have suggestions for improvements or want to share your positive experiences, we encourage you to reach out. Your insights play a crucial role in enhancing Sourcely's platform and services.
Sourcely's support team and customer service are here to ensure that your journey on our platform is seamless, successful, and enjoyable. Don't hesitate to reach out – we're here to help you every step of the way.