Updated: Oct 15
In the fast-paced world of research, having access to reliable support can make all the difference. Whether you're a student or a seasoned researcher, there are times when you need assistance to ensure your research journey is smooth and successful. In this article, we'll guide you through the process of reaching out to Sourcely's dedicated support team, ensuring that you have the support you need at your fingertips.
Contacting Sourcely Support: Your Guide to Getting Help
At Sourcely, we understand that questions, concerns, and technical hiccups can arise at any moment. That's why our expert support team is readily available to provide solutions, guidance, and answers to ensure your experience is seamless.
Ways to Reach Sourcely Support:
Email Support: For non-urgent inquiries, you can reach out to our support team via email. Simply send your query to [support email address], and our team will respond promptly.
Live Chat: Need quick assistance? Look for the live chat icon on our website or within the Sourcely platform. Our live chat feature connects you directly to a support representative who can address your questions in real-time.
Phone Support: In urgent situations or when you prefer direct communication, you can call our support hotline at [phone number]. Our support experts are here to assist you during our operating hours.
Steps to Contact Sourcely Support:
Identify Your Issue: Clearly identify the nature of your issue or question. This will help our support team provide the most accurate assistance.
Choose Your Communication Method: Decide whether you'd prefer to email, use the live chat, or call our support hotline.
Provide Details: When reaching out, be sure to provide relevant details such as your account information, a description of the problem, and any error messages you might have encountered.
Be Specific: The more specific you are about your issue, the faster and more effectively our support team can assist you.
When to Contact Support:
Technical Glitches: If you're experiencing technical issues with the Sourcely platform, our support team can troubleshoot and provide solutions.
Account Assistance: Whether you need help with account setup, password recovery, or account settings, our experts are here to assist.
Billing and Payments: For inquiries related to billing, payments, or subscription plans, our support team can provide clarity and assistance.
General Inquiries: Have a general question about Sourcely's features, benefits, or how to make the most of the platform? Our support team is here to provide comprehensive answers.
Getting Support, Simplified
Navigating support shouldn't be a hassle. Sourcely's dedicated support team is committed to ensuring that your research journey remains smooth and hassle-free. Whether you're a seasoned user or just getting started, we're here to provide the assistance you need.